Built Environments

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At its best, the built environment enhances the wellbeing of people and helps to create thriving social and business communities.

Our approach helps you understand and optimise the environmental experience early in the design process. We collaborate with design teams to bridge the gap between customer needs and infrastructure requirements. By bringing your customers’ focus into the design process, we make beautiful designs even more relevant to users.

  • Service safaris
  • Observational research
  • Cognitive walkthroughs
  • Customer testing - VR and physical prototypes
  • Customer journey maps
  • Co-creation workshops