They predominately support consumers in aged care, those with a disability and in transition from hospital to home.
The transitional care market represents the opportunity to align with the aged care market, as a hospital stay can be the first entry point for older people requiring aged care advice, guidance or service support.
To be the first choice for people seeking connections to care, support and community.
Quality independent advice and services that enable people to live happily at home for life.
- Care Connect
Key opportunities identified from research:
Our approach is to use Symplicit’s customer-centred design framework that has been used successfully for Care Connect on other projects. We will ensure an innovative application of the framework, moving to a digital solution where possible, and ensuring customer outcomes that lead to good health.
Symplicit will undergo research with all the relevant stakeholder groups and end users of the service. We will synthesize this research to provide Care Connect with insights and recommendations for providing an optimal service for customers.
We will also map the research findings to our Customer Value Proposition canvas to ensure a clear understanding of what transitional clients truly value.
How might we optimise the Care Connect ComPacks service in order to ensure adequate advisory time and a quality service is provided to the client while ensuring cost and KPI targets are met?