Our Work

Our work spans a broad range of sectors from research through to delivery.

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Case studies

Our experience and capabilities cover behavioural research and insights, digital and built environments, service design, experience design, training, customer strategy and innovation.

Telstra Air app on mobile phone

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Transforming the Telstra Air® Experience

Illustration drawing of a smiling family

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Uniting Care Queensland

The Humanisation of Aged Care in Queensland

Picture of a flying airplane

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Virgin Australia

Human-Centred Design at Virgin

Group of people viewing a mind map on a whiteboard

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Transport NSW

Design Thinking at Transport for NSW

Telstra store

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Telstra Future Retail Store Experience

Mobile phone with Nova website displated

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Redesigning the Nova Digital Platform

Bingle website displayed on a mobile device

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Suncorp - UX Research & Digital Partner

Screenshot showing website of GCPHN on a laptop

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Gold Coast Primary Health Network

Transforming the Gold Coast PHN Digital Experience

Lawfully webpage screenshot

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Human-Centred Design at Lawfully

High fidelity screenshots of mobile app

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The Intime Collective

Applying CX & UX principles to The Intime Collection platform

Man running and app showing running tracker app

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Elite Wellbeing

Transforming the Elite Wellbeing App

Woman and man laughing

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Care Connect

Redesigning the Care Connect Experience

Woman using braille keyboard

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Vision Australia

Redefining an accessible customer experience for people with blindness and low vision

Woman putting a post it note on whiteboard

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Embedded CX, UX & technology roadmap

Three women looking at post it notes on a whiteboard

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RSL LifeCare

RSL Care

Two people smiling

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Life Without Barriers

CYP in OOHC Digital usage research

Woman smiling

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Improving the HCF experience

Aerial shot of suburban houses

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Community Housing

Transforming a business model to effectively reduce housing poverty

Man carrying items in flood waters

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Thriving Communities Partnership

Crafting a collaborative response to the Queensland floods

Hi fidelity wireframe of Bushfire Recovery Victoria app

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Bushfire Recovery Victoria

Giving Victorian’s agency over their bushfire recovery journey 

Metro train

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Sydney METRO

Customer Experience in the Built Environment

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Call 03 9670 0227 or email hello@symplicit.com.au

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