Behavioural Research and Insights

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We apply mixed qualitative and quantitative methods to produce rigorous evidence that we can stand behind to help you make the best decisions for your organisation.

Whether your customers are using websites, apps, services or the built environment, the insights we uncover can show your business how to optimise existing products or can inspire exciting new directions.

  • Customer interviews
  • Observational research
  • Ethnography
  • Usability testing
  • Surveys
  • Focus groups
  • Exploratory workshops