Interaction Design

The interactivity of an experience is captured in an interface and ideally helps users to be engaged, productive and satisfied .

Interaction design defines how a user may interact with a system or object and aims to provide useful functionality whilst ensuring

• task completion is accurate and efficient
• the learning curve is minimal

It is essential for complex systems such as software applications but can also be applied to person-to-person interactions.

Symplicit's interaction design services identify how customers really use your product or service. We observe actual behaviour in our Usability Lab facilities or during user research. Then we create a prototype and test design solutions to reflect the way users want to interact with your product or service. The design process finds a balance between user desires and needs , business requirements and technology constraints .

Our design solutions for mobile, website and Interactive Voice Response interactivity improve customers' experience by optimising usability, accessibility and usefulness and reduce your costs for development and rework.